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A long experience of 15 years in Leadership, Strategy, Change, E-Commerce, Operations, Supply Chain, Logistics and Customer Experience. Masters in Supply Chain Management with Lean Six Sigma. Ranked as the best Transportation Leader in Amazon MENA 2019 for delivering the highest scorecard of 8.5 points. Awarded The School Prize for the best performing student on the MSc in Logistics and Supply Chain Management with Lean Six Sigma programme (Distinction). I have successfully completed 2 e-commerce businesses and 2 logistics last-mile startups during my time as an entrepreneur. My Services: 1- Leadership, Strategy and Change implementations. 2- Operations, Logistics, Supply Chains and Last-Mile. 3- Project Management and Process Improvement (#lean). 4- Corporate Trainings and University Lecturing. 5- Customer Experience and Excellence.
Customer Experience and Excellence
AED 200
Building Contact/Call Centerers from A to Z. Developing and enhancing Customer CX. Quality Control and Assurance Designing, implementing and controlling KPIs Conducting Customer Surveys and VOCs (Voice of Customers)
Trainings and Lectures
AED 200
Professional corporate trainings. Preparing training materials. Conducting academic lectures (Institutes and Universities). Preparing lectures and presentations. Thesis and essay assistance.
Project Management and Process Improvement
AED 200
Launching and implementing small to medium projects related to Operations, Last-Mile, Logistics and Supply Chain. Designing and documenting business SOPs (Entire company, High level and Low level). Analyzing and improving existing processes for better output. Designing Corporate, HR and Finance policies. Designing cost analysis and cost control models.
Operations, Last-Mile, Logistics and Supply Chain
AED 200
Designing the entire operations flow in the most efficient way possible. Designing, setting and launching lean and (5S) warehousing solutions. Designing cost effective transportation services and networks. Conducting effective and efficient Supply and Demand forecasting and analysis. Setting up the entire end to end e-commerce Last Mile services. Preparing effective Daily Business Reports (DBRs), Weekly Business Reports (WBRs) and Monthly Business Reports (MBRs)
Leadership, Strategy and Change
AED 200
Leadership structuring and restructuring. Developing potential leaders in the organization. Improving organizational culture (Team work, Performance and Productivity). Designing distinctive strategies that fit the organization and its objectives. Creating and documenting business structures and models. Designing business plans and proposals. Specialized in building and developing the finest SMEs.
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About
A long experience of 15 years in Leadership, Strategy, Change, E-Commerce, Operations, Supply Chain, Logistics and Customer Experience. Masters in Supply Chain Management with Lean Six Sigma. Ranked as the best Transportation Leader in Amazon MENA 2019 for delivering the highest scorecard of 8.5 points. Awarded The School Prize for the best performing student on the MSc in Logistics and Supply Chain Management with Lean Six Sigma programme (Distinction). I have successfully completed 2 e-commerce businesses and 2 logistics last-mile startups during my time as an entrepreneur. My Services: 1- Leadership, Strategy and Change implementations. 2- Operations, Logistics, Supply Chains and Last-Mile. 3- Project Management and Process Improvement (#lean). 4- Corporate Trainings and University Lecturing. 5- Customer Experience and Excellence.
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