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Frequently Asked Questions
What is Bawabba?
Bawabba is an online local community where service seekers can find and hire freelancers or small businesses directly with no middle-man.
Freelancers or small businesses need to create a profile and select their appropriate skills, their profile will be visible to the users who are looking for those services on Bawabba. Anyone can get in touch with them directly.
I am a freelancers/small business, how will Bawabba work for me?
As a service provider, you can start by creating an account and filling all the details on your profile. When a service seeker wishes to contact you they can get in touch with you through the community directly.
I am looking for freelancers/small businesses, how will Bawabba work for me?
As a service seeker, you can find freelancers and small businesses directly without signing up. Once you find the people you are looking for, you can contact them directly with the help of the contact box on their profile.
Is Bawabba going to provide me 'work'?
Bawabba doesn't hire freelancers or small businesses, neither do we provide you ‘work’ or ‘guarantee’ it. We are a community which only facilitates.
For the Freelancers/ Small businesses
How can I verify my account? What are the advantages that I get?
It's a simple, two-step process. You can verify your account by going to 'Settings' and sending us a request. Or you can click
. You will have to provide an identity proof (copy of passport, government approved id or driving license), and a photo of you holding written key code verification which is provided on the “Verify profile page". Once you provide these we will 'verify' your profile. Providing invalid documents or wrong documents may lead to rejection of your application. Usually it should take around 2 or 3 working days to verify your profile.
The advantages of having your profile verified is that your customers will be more confident while contacting you. Also, all verified profiles automatically become 'Priority Profiles' and gain advantage over the non-verified profiles.
How can I get rid of a review which is false in nature?
In the unfortunate event that your profile has received a negative review, you will have to solve the issue on your own with the owner of the review.
Where can I find my messages?
Your messages will be in your 'Inbox' in the 'Navigation' tab in the 'Header' on the right side. Or you can click
How can I communicate with a registered professional for a service he/she offers?
You can go to the profile and click on the
Button or you can go to the bottom of the profile. Once you fill the form, the freelancer/ small business will be notified via email that you wish to get in touch with him/her. He/she will then be able to contact you.
Is it necessary for a customer/service seeker to create an account?
No, unless you want to review or report a profile on Bawabba. You are free to explore the community and contact the freelancers or small businesses through the contact form on the providers profile.
How do I pay the Professional?
It is totally up to you and the freelancers/small business owner to arrange this. Bawabba, does not provide this service currently.
How do I rate and write a review for a professional?
You can do this on the freelancers/small businesses profile directly. You will need a Bawabba account for this.
Who can view my profile?
If you have selected ‘I'm a freelancer/small business’ while signing-up your profile will be in the public domain of the website, and everyone can see your profile. If you have selected ‘I'm looking for freelancers/small businesses’ while signing-up then your account will not be visible.
How do I close my account?
You can deactivate your account by clicking on setting in the drop down menu in the 'Header' and pressing the 'Deactivate My Account' button.
Or you can click here
Why is my account not visible in the search?
There are 4 cases, 1) Maybe you have deactivated your account. 2) Your account has been suspended. 3) You have not verified your email address. 4) You have selected 'hire' instead of 'Work' while creating your profile (you can change it in your settings). Kindly contact the Bawabba Support Team to know the exact cause.
Why is my account suspended?
Your account is suspended in either of these two cases. One, because we have noticed some suspicious activities through your account and two, because someone may have reported your account. Please write to us at
if you are currently facing this problem.
Why is my account closed?
Either, you have deactivated your account or your account has been suspended. Kindly contact the Bawabba Support Team to know the exact cause.
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